1515 Memorial Drive

Manitowoc, WI 54220

(920) 684-5575

Fax: (920) 684-1915

Mon - Fri: 8:00 - 4:30

#ThinkLovePlay

Inbound Customer Service Specialist

Americollect
Job Description

Expectations

An individual in this position must be able to successfully perform the duties and responsibilities listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

  • Must remain on dialer for the duration of your scheduled shift; any second screen tasks will be completed while waiting for next call on dialer
  • Work with patients to offer options, educate, and provide solutions to help them resolve their patient responsibility
  • Follow through with full circle communications with customer service team and client to avoid any open-ended details with patients
  • Set goals to ensure personal growth by working with current team leader or manager
  • Preferred Qualifications

    Education

  • High School Diploma or Equivalent Required
  • Experience/Training

  • Medical Billing Background Preferred
  • Technology/Equipment

  • Basic knowledge of Microsoft Office Excel, Outlook, & Word
  • Ability to type 45 word per minute
  • Competencies

  • Integrity
  • Accountability
  • Positive Attitude
  • Adaptability
  • Team Oriented
  • Process Design & Development
  • Consumer Needs, Assessments & Solutions
Contact Information