Job Summary:
Retail & Small Business Sales Consultants connect consumers and small businesses with customized technology solutions, while providing exceptional customer service. They handle sales, both in-store and over the phone, promoting products and services, and may visit small businesses to offer on-site support. With a strong focus on achieving sales targets, these consultants also resolve customer issues and ensure seamless service. Their role requires strong communication, problem-solving skills, and adaptability to the ever-evolving technology landscape.
At Cellcom, we take care of our team with an amazing benefits package, including:

• Exclusive discounts on phones & service plans
• 6% 401(k) match when you contribute 2% to invest in your future
• Generous PTO package—because work-life balance matters 
• Weekend pay differentials for extra earnings
• Paid training & professional development to help you grow

• Build and maintain relationships with business accounts, promoting customized solutions and expanding service offerings.
• Identify, qualify, and secure new small business and consumer accounts, meeting individual KPIs.
• Present products using value-based selling techniques and provide exceptional customer service in retail, on-site, and phone settings.
• Handle customer inquiries, resolve billing issues, and manage equipment servicing, including software updates and loaner phone preparation.
• Support retail operations through tasks like stock management, cash handling, and accurate record-keeping, while maintaining a professional image.
• Assist in day-to-day operations at Cellcom retail stores, including customer assistance, inquiries, and representing the brand with integrity and knowledge.
• Provide exceptional customer service by understanding customer needs through lifestyle questions and offering personalized product and service recommendations.
• Stay updated on the latest technology trends to empower customers with suitable solutions.
• Collaborate with team members and perform any other duties as assigned to ensure smooth store operations and customer satisfaction.
• Other duties as assigned

• High school diploma or equivalent, with a minimum of two years of retail or business sales experience.
• Valid driver’s license required for on-site visits to small businesses.
• Strong interpersonal and communication skills, with a focus on building relationships and providing excellent customer service.

• Proficiency in sales techniques, including prospecting, negotiation, and follow-up, with a goal-driven mindset.
• Ability to learn and explain technical products, stay current on wireless technology, and adapt to a fast-paced, changing industry.