1515 Memorial Drive

Manitowoc, WI 54220

(920) 684-5575

Fax: (920) 684-1915

Mon - Fri: 8:00 - 4:30


Felician Village names March winner of Service Excellence Star Award

April 13, 2018
MANITOWOC, Wis. (April 13, 2018) – Felician Village announces Jill Schramm,
CNA, was chosen for the Service Excellence Star Award for the month of March.

Jill’s nomination: “I was doing a tour for a husband whose wife has dementia.
They had been married for a long time and as expected, he was feeling some
guilt and anxiety about even thinking of moving his wife out of their home for
more care. Jill took time out of her daily routine and reassured him about what
a resident’s day would look like and how the staff cares for our residents. He
was very impressed with not only our facility, but also with Jill who answered
all his questions about the daily routine. Thank you Jill!”

In conjunction with Felician Village’s Service Excellence initiative and Resident
Firstsm philosophy, selection is based on the employee’s conduct as it reflects
Felician Village values. Service Excellence is a way of consciously living out the
mission and core values of Felician Village and fostering an environment that
creates exceptional experiences for all.

Each month co-workers, residents, family members and visitors are encouraged
to nominate an employee to be considered for the Service Excellence Star
Award. The award subcommittee reviews the completed nomination forms
monthly and a winner is selected.

Picture attached: (left to right): Frank Soltys, President/CEO, Kay Kopenski,
VP of Health Services, Jill Schramm, Service Excellence Winner and Lisa Voda,
Assisted Living Manager.
Kim Christoffel, Marketing Specialist
(920) 684-7171, ext. 361